Frequently Asked Questions

These are the most common questions asked. If your doubt is not answered please feel free to fill the "Ask your question" form.

Company

What are your office hours?

Where are you based?

Our office is located in the Algarve, Almancil, Portugal.

Currencies

What Currencies are available?

We have over 140 Currencies available. Please contact us for more details.

Payments

When can I book trades?

You can book trades Monday to Friday, GMT 7am to 9pm.

Are there any fees?

No, we pay and cover all transfer fees.

How do I settle my payment(s)?

When you book your trade you will immediately be sent a trade confirmation. This will provide the banking details for you to send the funds.

What reference should I use for my payments?

Please use your Transaction number e.g. MDABTR000000. This ensures your transaction will be matched automatically and sent immediately. You are able to use your Client Account number as a reference, if sending funds prior to booking a trade and holding funds in your Account.

What is the cut off time for same day payments?

Please ensure funds are received into the correct currency denominated Account by 2pm.

Which Currencies are available to send same day?

GBP, USD, EUR and CAD.

When will my Beneficiary receive the funds?

This will depend on the currency you are sending: EUR, USD, CAD and GBP will arrive the same day, other currencies can take one or two days to arrive. You will be sent a payment confirmation which will show the date the funds should arrive in the account. If you have any other queries, please contact us.

Regulation

Are you FCA Regulated?

M.D. Adamson & Co. LLP is partnered with Ebury Partners UK Limited as its Programme Manager. Ebury Partners UK Limited are authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Reference Number 900797).

Security

Are my personal details secure?

M.D. Adamson & Co. LLP is partnered with Ebury Partners UK Limited who is registered with the Information Commissioners Office, with registration number Z209673XX.

Are my funds protected?

Your funds are protected from other Banking activities in a Segregated Deposit Account. Our clients who make multi and Bulk payments have the option to open a personal account to separate their transactional activities for Audit and Transparency purposes.

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